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Amoonis Boutique

Policies

Refund & Return Policy

This policy is in accordance with UAE Federal Law No. 15 of 2020 on Consumer Protection and its executive regulations.

Refund & Return PolicyLast Updated June 2026

1. Our Commitment

At AMOON BLOOM Trading L.L.C S.O.C™, we take great care in preparing and delivering every order. If your order arrives damaged, incorrect, or defective, we will make it right.

2. Eligibility for Returns & Refunds

You are eligible for a return or refund in the following circumstances:

  • The product received is materially different from what was ordered
  • The product arrives in a damaged or defective condition
  • The order was not delivered within the agreed timeframe due to our error
  • The product poses a safety concern

3. Non-Returnable & Non-Refundable Items

Due to the perishable and personalised nature of our products, the following cannot be returned or refunded:

  • Fresh flowers and floral arrangements (perishable goods)
  • Personalised and custom-made items, once production has begun
  • Gift boxes where packaging has been opened or items removed
  • Products damaged due to customer mishandling after delivery
  • Items where the return request is made more than 24 hours after delivery

4. How to Request a Return or Refund

To initiate a return or refund request:

  • Contact us within 24 hours of receiving your order at management@amoonbloom.com or via WhatsApp at 971506067910
  • Provide your order number, a description of the issue, and clear photographs of the product and packaging
  • Our customer care team will review your request within one (1) business day
  • Approved returns must be dispatched within 48 hours of approval

5. Refund Processing

  • Approved refunds will be processed to the original payment method within 7 to 14 business days, depending on your bank or payment provider.
  • Where a full refund is not applicable, we may offer a store credit or replacement product of equal value at our discretion.
  • Shipping charges are non-refundable unless the return is due to our error.

6. Order Cancellations

  • Orders may be cancelled within two (2) hours of placement, provided production has not yet commenced.
  • Personalised orders cannot be cancelled once customisation has begun.
  • To cancel an order, contact us immediately via WhatsApp at 971506067910.
  • Cancellations approved before dispatch will receive a full refund.

7. Exchanges

We do not offer product exchanges. If you have received a defective or incorrect item, please follow the return process outlined above, and we will provide a replacement or refund accordingly.

8. Consumer Rights

Nothing in this policy limits or excludes your rights as a consumer under UAE Federal Law No. 15 of 2020 on Consumer Protection and the applicable laws. In the event of a dispute, you may also refer your complaint to the UAE Ministry of Economy Consumer Protection Department.

Contact Us

For any return or refund enquiries: